Nordic Language Experts (Swedish/Danish/Norwegian)
Fantastic opportunity for Nordic Language Speakers (Swedish/Danish/Norwegian) to join us. Would be responsible for Customer Support Like email support, Live Chat support and Translation support business. Individual should be highly motivated, energetic, self-starter to identify and develop new business prospects from multiple sources. This should involve a variety of campaigns like tele-marketing, inbound marketing leads and internet Research.
We thrives on organic growth and this entry level position has the potential to be the springboard to leadership and management positions in the future.
Ability to follow defined processes for customer support like Email support, LIVE Chat Support, Inbound/Outbound Call support and able to problem solve when situations arise outside of the defined processes.
- Experience of working in a customer service/support team
- Maintenance of daily & weekly tickets
- Update customer portal systems and/or internal systems.
- Should be hard working to achieve goals each month
- Should have Excellent written and verbal communication skills.
- Must have excellent verbal and written communication skills with a clear and friendly speaking voice
- 1-2 years experience in Customer Support
- Attention to detail is necessary as well as being a people person with excellent customer service knowledge
- Follow up on raised tickets and do regular follow-up about any open complaints
- Should be Flexible with shifts
- Should have Excellent customer service skills
- Should be initiative, creative and consistent to achieve target