German Language Speaker – Ecommerce Support
Fantastic opportunity for German Language Speakers to join us. Would be responsible for Customer Support Like email support, Live Chat support and phone call support. Individual should be highly motivated, energetic, self-starter to provide good customer support. Person should proivide accurate information to customers.
We thrives on organic growth and this entry level position has the potential to be the springboard to leadership and management positions in the future.
Job Description
Ability to follow defined processes for customer support like Email support, LIVE Chat Support, Inbound/Outbound Call support and able to problem solve when situations arise outside of the defined processes.
- Experience of working in a customer service/support team
- Maintenance of daily & weekly tickets
- Update customer portal systems and/or internal systems.
- Should be hard working to achieve goals each month
This role involves assisting customers who shop online.
Responsibilities include
- answering inquiries, resolving issues,
- processing orders, returns, damaged ítems, and providing product support
- provide Order information. Communication channels include phone, email, and chat.
- Adaptability, problem-solving skills, and product knowledge are essential for success in this role.
Required Profile
- Should have Excellent written and verbal communication skills.
- Must have excellent verbal and written communication skills with a clear and friendly speaking voice
- 1-2 years experience in Customer Support
- Attention to detail is necessary as well as being a people person with excellent customer service knowledge
- Follow up on raised tickets and do regular follow-up about any open complaints
- Should be Flexible with shifts
- Should have Excellent customer service skills
- Should be initiative, creative and consistent to achieve target
Submit your CV to us
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PIE Multilingual Services is a Business Service company that helps to cut operation cost. By providing superior service at economical cost this company is able to generate extra revenue for them.