OUTSOURCE AFTER HOURS CUSTOMER SUPPORT SERVICES
After-hour customer calls can affect business if not attended to at regular times by professionals in a dedicated manner. Letting customer calls sleep into the voicemail systems, or postponing them for weekends are a sign of sheer customer negligence and result in unwanted business losses subject to customer dissatisfaction. Considering the urgency associated with handling the customers’ issues, businesses should opt for delegated After Hours Customer Service solutions which can answer right away to customer’s issues without requiring interruption of core activities of the organization.
AFTER HOURS CUSTOMER SUPPORT OUTSOURCING
We offer a wide range of After Hours Call Center Services that takes care of your existing customers and leverages your marketing efforts by roping in potential customers.
Any growth oriented business requires to satisfy the need of its customers and respond in a time-efficient manner without compromising on core business activities. Our multilingual After-Hours Help Desk fulfills these requirements keeping in mind the objectives of your business and current processes, plans the work-flow, designs well-tailored reporting templates, and puts the team in function.
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OUR AFTER HOURS CALL CENTER SERVICES INCLUDE
Multilingual after hours call center Service Company is one stop solution for all types of businesses and all languages which works in the interest of the clients and provides the following services at affordable prices:
Inbound call centre
We are well equipped to handle your customer calls with zero latency along with sound communication skills.
Email support services
Providing after Hours support through emails and fax and logging customer problems using log support tickets.
Providing a 24*7 hour Customer Support assuring minimum waiting time for the customers.
Outbound call centre
Making calls to both existing and prospective customers at high frequency using intensive predictive dialers.
The experienced staff is trained to solicit prospective customers into buying your products or services.
Live chat support
Providing online chat support to the customers to resolve their concerns and respond instantly.
BUSINESS BENEFITS OF OUTSOURCING AFTER-HOURS CALL CENTER SUPPORT SERVICES
We offer a wide range of After Hours Customer Support services which can add value to your business with our dedicated project teams and resources. Major advantages of working with us include:
Enhanced brand value
Our after Hours Customer Support will enhance your brand image by providing uninterrupted service to your customers.
Reduced expenditure Costs
Being a Multilingual firm, we depute bilingual agents to lower your operation costs.
Guaranteed customer satisfaction
Our experienced and well trained agents will provide complete resolution of any issues.
Increased Customer Loyalty
Customer is the king of any business hence we address their concern with care within stipulated time.