Fintech Company Audio calls Transcription
PROBLEM DEFINITION
A market research company engaged in global market research needed to transcribe approximately 20 hours of Japanese audio calls. The primary challenge was the rapid pace of the conversations, which necessitated the use of native Japanese speakers to ensure accurate transcription. The high speed of speech and specific industry jargon presented additional difficulties, requiring transcribers with specialized experience in handling such content.
Business requirement asked by the client
The client wants to have precise conversion of fast-paced Japanese audio calls into text, capturing all details. He additionally asked native Japanese transcribers to handle the rapid speech and specialized vocabulary. At last, the client wants to achieve transcription goals while being cost-effective.
Audio call transcription company approach
To meet these needs, our approach focused on hiring experienced native Japanese transcribers who were adept at managing fast-paced and technical conversations. This ensured precise transcription despite the challenges of rapid speech and complex terminology.
We implemented a structured workflow to efficiently process the 20 hours of audio, including segmenting the audio into manageable portions and assigning them to the appropriate transcribers. A rigorous quality control process was also employed to review and verify the transcriptions, ensuring they met high accuracy standards and captured all relevant details.