Customer care Executive – French

Fantastic opportunity for french language speaker to join us. The French E-commerce Customer Support will be responsible for communicating with French-speaking customers via phone, email, and chat to provide customer support for e-commerce products and services. The support may include order tracking, product information, refund issue and technical issue resolution.

We thrives on organic growth and this entry level position has the potential to be the springboard to leadership and management positions in the future.

Job Description

Solve customer issue by E-mail, Live and phone support. Should be able to provide solution to their queries.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintenance of daily & weekly progress
• Follow communication procedures, guidelines and policies
• Should be hard working to achieve production goals each month

Required Profile

• Should have Excellent written and verbal communication skills.
• B2B & B2C sales experience
• 1-2 years experience in customer support
• Should have previous experience on customer support
• Should be Flexible with shifts
• Should have Excellent client service skills
• Should be fluent in French language
• Should be initiative, creative and consistent to achieve target

Submit your CV to us

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PIE Multilingual Services is a Business Service company that helps to cut operation cost. By providing superior service at economical cost this company is able to generate extra revenue for them.