OUTSOURCE MULTI-CHANNEL SUPPORT SERVICES

Customer is the most important entity of any business. However for the same reason, it becomes important to establish a system within an organization to handle customers’ issues and provide consistent support without any glitch. However, on the other hand, the businesses can suffer badly if customer satisfaction is overlooked. Multi-Channel Customer Support team provides the ability to track and manage customers all over the world by providing inbound and outbound call facilities, voice recording, online chat, SMS, e-mail, fax, video conferencing, webhosting, etc.

MULTI-CHANNEL CUSTOMER SUPPORT SERVICE OUTSOURCING

We offer multiple channels of communication which take hold of all the existing as well as potential customers distributed worldwide. Our extensive software tools and highly experienced teams project the communication requirements with a proactive approach in a time-bound manner.

    Call Center Software We Use

    The software suite which we use automates the process of receiving and responding to customer calls. Connect with clients and agencies remotely over voice and e-mail. Best call quality, channel capacity, data storage, call recording, training and scheduling features.

    OUR MULTI-CHANNEL SUPPORT SERVICES INCLUDE

    Multi-Channel Customer Support provides an array of services ranging from customer care solutions to order processing. The interactions made via different channels such as e-mail, text chat, phone calls, etc are recorded and results are put across in the form of detailed reports easy to enable trust and transparency. Partner with our Multi channel support company to get the following services:

    Virtual Receptionist Support

    Leave front-office tasks to our agents and focus your time on growing your business.

    Hire Dedicated Agent

    Hire experienced and dedicated multilingual agents to work on your project exclusively.

    Inbound call centre services

    Have experienced agents in your team to handle your inbound calls effectively.

    Outbound call centre services

    Generate new sales leads for your business by our Outbound callers.

    E-mail Support

    Hire experienced E-mail support assistant to address your customer concern effectively.

    After Hour Support

    Increase your customer satisfaction by solving customer’s query after business hours.

    BUSINESS BENEFITS OF OUTSOURCING MULTI-CHANNEL SUPPORT SERVICES

    An omni-channel customer service support offers numerous benefits to the business by establishing strong connection with the clients and all possible stakeholders in an exquisitely planned manner. Major benefits are:

    Reduced customer complaints

    Answering to consumers’ issues and providing them latest updates to close customer complaints.

    Omni-presence

    Availability of remote connection in every part of the world through our Omni-channel customer service support.

    Guaranteed Business Profits

    Our experienced multilingual support team ensures to bring guaranteed customer satisfaction.

    Availability

    Round the clock presence on all the channels would not let you miss an important conversation.

    Increased sales

    Capturing the right customers in real-time gives a power boost to increased sales revenue.

    Scalability

    Our expert team can provide all kinds of features and functions depending on your requirements.

    PARTNER WITH MULTI-CHANNEL CUSTOMER SUPPORT COMPANY

    PIE Multilingual Multi channel support team ensures increased demand of your products and services by adding quality and promptness to your deliverables in the market. Partnering with us may create an opportunity for your business to expand to various countries through our rich network. Contact us for:

    Would you like to take advantage of our Multi-Channel Customer Support service?